You can respond to email notifications by projects, tasks, and comments. It is important to remember that depending on which notification you are responding to, your response will be transformed into a new task or new comment.
If you received a notification about events in a task/ subtask (or a new comment), then when responding to it, the text of your email-response will become the text of a new comment to the same task (subtask). The text of your original notification will not be included in the comment — the system will filter it out. However (!!!!), never delete the text of the original notification by yourself or the email-response will not be properly processed. You can attach files to your response, and they will be automatically added to the new comment.
If you receive an invitation to a new project or a notification about certain changes in the project, then your response to it will create a new task in this project. It is important to remember that in this case the first line of the response will become the name of the task, and the rest of the lines will be its description. If files are attached to the email then they will be added to the new task. Priority of such tasks will be set to the «pause», and the executive in the project by default or you (if no executive was chosen by default) will be set as a new executive. This mechanism cannot be considered a full substitute of task setting in the account; however, it does allow preparing a list of tasks without leaving your email, and then, when entering your account, setting executives, priorities, labels, and time frames.
Two simple rules for successful processing of your emails:
- Never change the topic of the original email — simply click «Reply». If «Re» (etc.) is added in the beginning of a topic, then it’s not something to worry about.
- Write your response above the text of the original notification. Just to be sure, you can finish the email with three and more pound keys ###. We recognize this «secret» sign and cut off everything that goes after it.
For 100% security, set tasks and comment right in your accounts, as you pretty much was doing before ;-)