- Where can I see and manage participants in my account?
- Is it possible to hide names and contacts' info? How to set contacts' visibility?
- How to edit info of the users?
- How to set the order of departments?
- How to make changes directly in the user group?
- How to remove a user/section/company?
- Is there a way to know who is the administrator?
- How to set the hourly rate for an employee?
- How to hide contact info of my employees from an employee?
- The user from my account has forgotten their password. How can I remind them?
- Member invitations are not coming in. What do I do?
Is it possible to hide names and contacts' info? How to set contacts' visibility?
- when the name and last name are visible (two green locks) — Nickname is not in use;
- when hidden from clients (one lock is open, the other one is locked) — employees of your company see Name and Last name, while clients can only see Nickname;
- when hidden from everyone (two red locks) — all, with the exception of administrators, see Nickname of the employees.
How to edit info of the users?
How to set the order of departments?
All departments are sorted alphabetically. If you are not satisfied with the default sorting, it is recommended to use the numbering in the names. Then, when displaying a list of sections, they will be sorted by numbers in the correct order.
- 01/ Accounting
- 02/ Administration
- 03/ Human Resources
- 04/ Section of development and implementation
- 05/ Trade section
- 06/ Marketing
How to make changes directly in the user group?
- «Edit» — edit profiles;
- «Invite» — invite users into the system (only if there are people in the group who have not been previously invited);
- «Permissions» — add / remove permissions;
- «Projects» — change the access to the projects;
- «Privacy» — change the visibility of the contact information;
- «Transfer» — transfer to other companies / sections;
- «VCard» — export the contact data in vCard files;
- «Delete» — remove members;
How to remove a user/section/company?
Only the administrator with the «People» permission can remove a user.
Jump to People.
In the People section, select the card of the user (-s) you want to remove, and in the menu that appears, select «Remove», then click «Permanently remove». The user will be deleted and will no longer be able to log in.
How to remove a section
How to remove a company?
In order to remove a company, first, all of its employees need to be deleted or transferred to other companies, and only then delete the company.
When deleting, first jump to People and hover your mouse over the necessary company in the list. The button to remove a company will appear: (it will appear only if the company does not have employees). Click on it, then click «Confirm», and the company will be deleted.
Is there a way to know who is the administrator?
How to set the hourly rate for an employee?
After rate activation in each user’s profile, there is a field to record an employee’s personal rate. It is necessary to fill only in the case when an employee’s personal rate differs from the default rate in the account settings.
Please, note! This field can only be filled out by Administrators with the Personnel Management permissions. Member with the «User» status does not see this field and cannot set the rate. The user also does not see the other participants’ rates.
Bulk rate setting can be done on the Team page or shared People page. Mark cards of those participants whose rate you would like to change. In the top menu, click on «Rates»1, then enter the total value, and apply.
Personal rates2 are marked with the special icon and can be seen on the employees’ cards.
How to hide contact info of my employees from an employee?
- visible to all;
- hidden from
- hidden from all (except the account administrators).