Freezing and Inactivation

What happens if I don't pay on time?

If the bal­ance of your Work­sec­tion account does not have enough funds for auto­mat­ic deb­it­ing, then 7 days before pay­ment, the account own­er and admin­is­tra­tors with the cor­re­spond­ing per­mis­sions will see a pay­ment reminder block. 5 days before the pay­ment the account own­er will receive a reminder in the form of an email message.

If you do not man­age to top up the account bal­ance at the time of with­draw­al, the account will be frozen.

Also, there is a 7‑day defer­ral block for cus­tomers who have paid ear­li­er. Defer­ment is avail­able only in an active account. After freez­ing, there is no pos­si­bil­i­ty of deferred payments.

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What do I do if my account is frozen?

Your account is auto­mat­i­cal­ly frozen after a pay­ment delay. A frozen account stores absolute­ly all your data. All your employ­ees and cus­tomers can still log in, upload files and view tasks. The only dif­fer­ence is that in a frozen account it is not pos­si­ble to cre­ate new or edit exist­ing data.

To unfreeze the account, you need to deposit funds to your account balance.

Rec­om­men­da­tion! If you are not going to use the account for a while, there is no rea­son to delete it. In the frozen state, all your data will be stored for at least six months. As soon as you need the ser­vice again, make a pay­ment and your account will be unfrozen and ful­ly func­tion­al again.

Besides, you can always switch to the Free ver­sion and avoid account freezing!
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