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How do I reopen a completed task?
If a task has already been completed and closed, you can reopen it to return it to active work and continue working on it.
Permissions The following users can reopen a task:
- Account owner
- Account administrator with the "allow editing everything" permission
- Team administrator with the "allow editing everything" permission (for tasks where the author or assignee is a member of their team)
- Department administrator with the "allow editing everything" permission (for tasks where the author or assignee is a member of their department)
- Project lead
- Task author
- Assignee (optional)
To reopen a closed task, click "Reopen" in the task window1. In the window that appears, select the status2 the task should have after reopening, enter a reason if needed, and click "Reopen"3.
Notes
- You can only select a status for reopening a task from the categories for open tasks - Backlog, Planned, Started.
- You can also reopen a task simply by changing its status to one of the statuses from the open task categories.
- The text added as the "closing reason" will be displayed in the task activity.
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