How to assign a person responsible for payment?

• Account owner
• Account administrator with the "Access to account payment" permission

When a specific person (e.g., an accountant or administrator) is responsible for paying for the service, assign them as the payment contact to streamline billing processes and communications.

To configure, go to Administration → Payment plan → Contact details

In the contacts block, find the "Responsible for payment" field.

Open the dropdown1 and select the required account member — this can be:

• a contact2
• the account owner3
• an administrator with payment access4

This will allow our company representatives to contact the responsible person directly regarding payment matters.