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Why Worksection is Better than Zendesk
Why Worksection is Better than Zendesk
Project management instead of a ticketing system: tasks with deadlines, Gantt chart, time tracker, budgeting, built-in messenger, and AI tools in Ukrainian
Why Worksection?
Worksection is a project management system for teams of 10 to 100 people. It is a simple task manager with built-in chats, a time tracker, and AI tools, featuring hourly rates and planned vs actual expenses for service businesses. You also get a personal daily planner, automated reports, and 24/7 support.
Worksection is a project management system for teams of 10 to 100 people. It is a simple task manager with built-in chats, a time tracker, and AI tools, featuring hourly rates and planned vs actual expenses for service businesses. You also get a personal daily planner, automated reports, and 24/7 support.
Zendesk
Tickets and customer inquiries
SLA and routing
Knowledge base
Omnichannel
Support reports
Project and task management
Gantt chart with dependencies
Kanban and 9 display options
Time tracker within tasks
Project budgeting in currency
Daily planner
Built-in team messenger
Quick implementation without an integrator
24/7 support in Ukrainian
25
minimum price per agent
Worksection
Incoming inquiries as tasks
Rules and routing
Knowledge base
Reports and dashboards
Project and task management
Gantt chart with dependencies
Kanban and 9 display options
Time tracker within tasks
Project budgeting in currency
Daily planner
Built-in team messenger
Quick implementation without an integrator
24/7 support in Ukrainian
5
minimum price per user
Stop overpaying for software
Optimize your expenses with flexible Worksection pricing plans for Ukrainian businesses.
Worksection
/ mon
per user
Projects and tasks, not just tickets
Zendesk is great for handling customer inquiries, but its capabilities fall short outside of support. Worksection covers internal company processes through tasks with deadlines, dependencies, Gantt chart, Kanban, and calendar. As a result, you get a full-fledged PM system not only for support but for every department.
Transparent pricing instead of paying per agent
In Zendesk, prices start at $19 per month, with key features available only in more expensive plans and paid add-ons. Worksection starts at $5 per user and immediately includes all features: tasks, Gantt chart, time tracker, budgets, chats, and reports with no hidden fees.
Time tracker and project budgeting
The time tracker is built into tasks, projects have budgets in currency, planned vs actual expenses, profitability control, and automated reports for clients. You see not only the number of closed inquiries but also the real cost of your team's work.
Built-in AI tools
The semantic search finds what you need even with an inaccurate query, the AI summary turns long discussions into key points, and the AI assistant helps create task descriptions faster and without errors.
Easy transition from Zendesk
Worksection allows you to migrate inquiries and tasks from Zendesk. Our support team will assist with migration and setup tailored to your processes — free of charge.
